How do I start a return?
Please email us at hello@sereinhome.store with your order number and reason for return before sending any item back. Once your return request is approved, we will provide return instructions and the correct return address. Items sent back without prior approval will not be accepted.

How long does a refund take?
Once we receive and inspect your return, we will notify you about the refund status. If your return is approved, we will issue the refund to your original payment method as soon as possible. After the refund is issued, your bank or payment provider may take up to 10 business days to process and post the refund.

What if my item arrived damaged, defective, or incorrect?
Please email us at hello@sereinhome.store within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and help resolve it with a replacement, refund, or other suitable solution.