Frequently Asked Questions
SHIPPING
How long does shipping take?
Most orders arrive within 3–10 business days within the United States. Please allow 1–3 business days for order processing before shipment.
How much does shipping cost?
We offer free shipping on all orders over $30. For orders under $30, a flat shipping fee applies at checkout.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with your tracking number. You can use it to track your package anytime.
Do you ship internationally?
At this time, we ship within the United States only. We hope to expand to more regions soon.
RETURNS & REFUNDS
How do I start a return?
Simply email us at hello@sereinhome.store with your order number and reason for return. We'll take care of the rest.
How long does a refund take?
Refunds are processed within 5–7 business days after we receive the returned item.
What if my item arrived damaged?
Please email us within 15 days of delivery with a photo of the damaged item. We'll send a replacement or issue a full refund right away.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept PayPal and all major credit cards including Visa and Mastercard.
Can I change or cancel my order?
Please contact us within 24 hours of placing your order if you need to make any changes or cancellations.
Is my payment information secure?
All transactions are processed through PayPal's secure payment system. We never store your payment details.
PRODUCTS
Are your products high quality?
Every product is carefully selected for quality, craftsmanship, and design. We only carry items we'd be proud to have in our own homes.
Will you be adding new products?
We're always curating new pieces. Sign up for our newsletter to be the first to know about new arrivals.
Still have a question?
Reach out to us at hello@sereinhome.store — we'll get back to you within 24–48 hours.