Shipping policy
Serein Home ships to addresses within the United States only. Shipping is free on every order, with no minimum.
Two Delivery Timelines
Some items ship from our U.S. warehouse and arrive in about a week. Others ship directly from our supplier in China and usually take 2–3 weeks. Every product page tells you which group that item belongs to, before you add it to your cart.
Shipping Overview
| Where We Ship | United States only |
| U.S. Warehouse Items | About 1 week in total |
| China-Shipped Items | Usually 2–3 weeks in total |
| Shipping Cost | Free on every order, with no minimum |
| Import Charges | Included — nothing to pay on delivery |
| Tracking | Emailed to you when each package ships |
Where We Ship
We ship only to valid U.S. delivery addresses. Orders placed with a shipping address outside the United States may be canceled and refunded.
U.S. Warehouse Items
These ship from our U.S. warehouse. Orders leave within 1–2 business days and take a further 3–5 business days in transit — about a week from the day you order.
China-Shipped Items
These ship directly from our supplier in China. Orders leave within 2–4 business days and take a further 7–15 business days in transit, so most arrive within 2–3 weeks of ordering. Customs processing during busy periods can add up to a week.
Shipping is still free, and the price you see at checkout is the price you pay.
Import Charges
You pay nothing beyond the total shown at checkout. Any import or customs charges on China-shipped items are included in our prices and covered by us.
Orders With More Than One Item
If your order includes items from both groups, they will arrive in separate packages at different times. You will receive tracking for each package as it ships.
Shipping Rates
Free standard shipping on every U.S. order. No minimum, no thresholds.
Tracking
You will receive a confirmation email with tracking once each package ships. Tracking can take a day or two to begin updating after the carrier scans the package.
Shipping Delays
Delivery estimates are estimates, not guarantees. The following can all add time:
- Carrier backlogs, weather, and public holidays
- Customs processing on China-shipped items
- Incomplete or incorrect shipping information
- Chinese New Year, which slows China-shipped orders by one to two weeks — we post a notice on the site when that period is approaching
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. If you entered the wrong address, contact us at hello@sereinhome.store as soon as you can — we can usually correct it before the package leaves.
Lost or Missing Packages
If your tracking shows that your package was delivered but you have not received it, please check with household members, neighbors, your building office, and the local carrier first.
If you still cannot locate your package, contact us at hello@sereinhome.store and we will help. If a package is confirmed lost in transit, we will replace it or refund it in full.
Contact Us
Email:
hello@sereinhome.store
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST
We reply within 48 hours.