Refund policy

We want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.

Before You Send a Return

Please contact us at hello@sereinhome.store before sending any item back. Returns sent without prior approval will not be accepted.

Return Overview

Return Window	Within 30 days of delivery
Contact First	Please contact us before sending your return
Item Condition	Unused and in original condition
Return Cost	Customer-paid unless damaged or incorrect
Refund Time	5–10 business days after inspection

How to Start a Return

To start a return, please email us at hello@sereinhome.store with your order number and the reason for your return.

Once your return request is approved, we will provide return instructions and the correct return address.

Please do not send items back to the original sender, manufacturer, warehouse, or any address shown on the package unless we have instructed you to do so.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Item must be unused, undamaged, and in its original packaging
Item must include all original tags, labels, accessories, and packaging materials
You must provide your order number or proof of purchase
You must contact us before sending the item back

Items sent back without prior approval will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at hello@sereinhome.store within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, and shipping label so we can review the issue and help resolve it.

Refunds

Once we receive and inspect your return, we will notify you about the refund status.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or credit card company may take additional time to process and post the refund.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item first and place a new order.

Non-Returnable Items

The following items cannot be returned: